Zetland Court

We found the following examples of good practice.

People told us the registered manager and staff had worked hard to keep them safe. We spoke with 16 people who were all happy with the care they received, in particular for the care and support to keep them up to date with all the many changes to the way they live their lives. People told us they were supported to maintain vital contact with their loved ones. One person told us, "The best thing about it all is when you go to bed at night, you know you are safe."

The registered manager told us people and staff communicated together to navigate through information about infection control, the COVID-19 pandemic and safety. This included supporting each other to remember people, express their fears and worries. People told us this openness meant they could live a good life.

There were safe practices in place for welcoming visitors to the home. These included rapid COVID-19 testing, temperature checks and hand hygiene. Vaccination status was checked for all visiting professionals. Records of mandatory staff vaccinations were maintained. Staff testing for COVID-19 was at the frequency in line with government guidance.

Supplies of personal protective equipment (PPE) were in good supply and we observed staff wearing this correctly. Staff had training in infection prevention and control and were shown how to put on and take off PPE correctly.

The home was a good standard of cleanliness. Emergency contingency plans in place meant that the home could work safely during an outbreak by zoning off areas within the home. Zetland Court had an infection prevention control policy in place and undertook regular audits of the cleanliness within the home, this included an audit by an external company.

The five questions we ask about services and what we found