Croftland Care Home with Nursing

We found the following examples of good practice.

The home had designated a fully self-contained and segregated unit as a COVID-19 recovery unit. The unit had separate entrances and exits. The layout of the communal areas allowed residents to eat and drink where they wished to do so, which promoted social distancing and prevented congestion.

Individual rooms were comfortable and spacious with en-suite facilities. Equipment was in place specifically for use in the designated area. This included profiling beds.

The home is currently closed to non-essential visitors due to national lockdown restrictions. People are supported to keep in touch with family and friends through regular telephone and video calls.

Arrangements were in place for a team of staff to work solely on the designated unit. Staff were able to access the unit from a separate entrance and there were facilities on the unit for staff to shower, change their uniforms and take their breaks. This meant staff on the designated unit did not have to mix with staff working in the rest of the home.

Tests for COVID-19 were carried out weekly for staff and monthly for people living at the service. We observed staff wearing personal protective equipment (PPE) in line with government guidelines.

We were assured this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

The five questions we ask about services and what we found