Thorpe House Specialist Adult Mental Health Unit Limited

The provider had assessed and appropriately managed risks to people's health and wellbeing. People's needs were assessed prior to moving into Thorpe House. Staff had access to information regarding people's needs. There was effective working with other agencies. People were encouraged to make decisions and share views about their care.

Recruitment checks had been completed and staff received appropriate training when they started their role. People and relatives told us staff were caring and treated people with respect. We observed staff engaging with people during the inspection, in a caring and friendly manner.

The service provided people with communal areas and a safe garden which was frequently used. There was an occupational therapy assistant employed by the home and there were a range of activities available to people.

A variety of audits, daily walkarounds and spot checks were in place. There were processes in place to record accidents, incidents and complaints. People felt able to raise concerns with staff and the registered manager should they need to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.