Southlees

The registered provider was working within the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service were supported to live as ordinary life as any citizen.

People were safely cared for because systems and processes underpinned the individual support they needed. Risks were appropriately assessed and mitigated, with each person's full involvement where possible.

People were safely and individually supported with their medicines and staff demonstrated good understanding and safe practice for this. Medicines were securely stored. We spoke to the registered manager about the importance of labelling opened medication.

Staff understood how to safeguard people from harm, and there was a thorough system for recording and learning from accidents and incidents. Premises and equipment were regularly checked for safety.

Staff training and supervision was continuous and staff were very well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to lead healthy lives and there were effective links with other professionals.

People's dietary needs were well met and understood by staff.

Staff respected people's privacy and dignity and there were good opportunities for people to be independent. There was a very friendly, supportive atmosphere and people said they were cared for.

Care was person centred and people's individual needs were promoted and respected. Care records showed individual preferences and people choose their own preferred lifestyle.

The registered provider was very involved in people's care and support and they knew each person well.

There was clear effective leadership and teamwork, with good communication at all levels.

Audits were in place and regular feedback was sought about the quality of the service. Documentation was securely filed and wherever possible, easy-read formats were produced so people were very well included and informed.

Further information is in the detailed findings below

The five questions we ask about services and what we found