Marina Lodge

Right Support The service didn't always provide care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs. External fire exits were blocked, there were insufficient bins to dispose of used PPE and a communal bathroom was not clean.

Staff supported people with their medicines in a way that promoted their independence. The use of as and when required medicines were not always appropriately recorded to include why it had been given and if it had been effective.

The service supported people to have the maximum possible choice, control and independence to promote control over their own lives. However, records did not evidence that people were encouraged to achieve their aspirations and goals.

Right Care Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Staff assessed risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture The quality assurance processes in place were not effective and failed to identify and address shortfalls in a timely manner.

Best practice guidance was not always followed which impacted people's privacy and dignity.

Staff turnover was low, which supported people to receive consistent care from staff who knew them well. Safe recruitment processes were not always followed.

The provider worked well in partnership with other health and social care organisations, which helped to improve people's wellbeing. However, they were not actively involved in engagement groups or forums organised by the local authority which aim to improve care services in the local area and share best practice.