Dunollie Residential and Nursing Home

The service can accommodate up to 58 people. The service is split into three separate adapted facilities, the main house, the garden wing and the lodge. One of the facilities specialises in providing care to people with mental health conditions.

Recruitment practice was safe, and people said staff were skilled and competent. Staff had received appropriate induction, training and support to enable them to carry out their role.

Systems were in place for the assessment, monitoring and reduction of risk towards people who used the service. The registered manager analysed falls and incidents to ensure learning from events was undertaken. This meant risks to people's health and safety were reduced.

People received their medicines on time and when they needed them. They had access to professional health care workers, which helped to maintain their wellbeing.

Care plans and risk assessments were in place for people's support needs. People and their families confirmed that they were able to contribute their views on care and support.

Communication within the service was good. Relatives were kept informed of their family member's health and welfare.

Staff were patient, kind and respectful towards people. Care was person-centred and staff had time to chat with people during the day.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

An effective auditing process was in place to monitor the quality and safety of service provision. There was organisational learning from significant incidents, and concerns/complaints were well managed.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk