HF Trust - Trelowen
- Care home
- 5 beds
- No nursing
- Registered since 2011
- St Austell, Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
- Phone: 0172665366
- Website (opens www.hft.org.uk)
- Map (opens Google Maps)
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
10 months
since the latest rating was published.
149 of 190
rated care homes in Cornwall are rated Good, like this one.
HF Trust - Trelowen: inspection record
Rated Good in December 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Copper Beeches Lodge Requires improvement, 0.1 miles away
- G Caprera Good, 0.2 miles away
- G Tregarne & Chy Koes Respite service Good, 0.2 miles away
- G Beech Lodge Good, 0.3 miles away
- G Bos Y'n Dre Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 December 2025 (assessment visit 13 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 19 November 2025.
The service is a residential home providing support to people with a learning disability and autistic people. At the time of the inspection 5 people were living at Trelowen. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider was previously in breach of regulations in relation to the premises and the oversight of the service. Improvements were found at this inspection and the provider was no longer in breach of the regulations.
The premises had been redecorated, and a new kitchen and bathroom had been installed.
People’s health was monitored, when any concerns were identified these were shared with appropriate healthcare professionals and action taken to address the issue. Regular reviews took place to help ensure care and support continued to meet people’s needs.
There were enough staff to support people according to their needs and preferences. Staff had completed training relevant to the service, they knew people well and had a good understanding of their needs.
Staff told us they were well supported by the registered manager and the wider organisation.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. -
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. -
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Joanne Troup
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 3 November 2023. Latest assessment published 16 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HF Trust LimitedBrand: HF Trust Limited
- Ownership type
- Organisation
- Companies House number
- 00734984 (opens Companies House)
- Charity number
- 313069
HF Trust Limited runs 43 services in England, 10 of them in the South West. 34 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 5 have no rating yet.
Other services run by HF Trust Limited
- O HF Trust - Hollycroft Outstanding. Care home, Central Bedfordshire, East of England
- O HF Trust - Stroud Outstanding. Home care, Gloucestershire
- G Beech Spinney Good. Care home, Telford and Wrekin, West Midlands
- G Hermitage Way - Telford Good. Care home, Telford and Wrekin, West Midlands
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does HF Trust - Trelowen provide nursing care?
- No. The Care Quality Commission lists HF Trust - Trelowen as a care home without nursing.
- How many beds does HF Trust - Trelowen have?
- The Care Quality Commission's register lists 5 beds at HF Trust - Trelowen.
- When was HF Trust - Trelowen last inspected?
- The Care Quality Commission's latest rating for HF Trust - Trelowen was published on 16 December 2025.
- Who runs HF Trust - Trelowen?
- HF Trust - Trelowen is run by HF Trust Limited. It runs 43 services in England, 10 of them in the South West.
- What is HF Trust - Trelowen's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 December 2025.
Contact
- Phone
- 0172665366
- Address
- 1 Blowing House Lane, St Austell, PL25 5AT Map (opens Google Maps)
Compare nearby
- RI Copper Beeches Lodge Requires improvement, 0.1 miles away
- G Caprera Good, 0.2 miles away
- G Tregarne & Chy Koes Respite service Good, 0.2 miles away
- G Beech Lodge Good, 0.3 miles away
- G Bos Y'n Dre Good, 0.3 miles away