The Heathlands Village

Heathlands is divided into 7 units. Wolfson (nursing), Hamburger House (residential), Cedarwood (residential), Willow (residential), the Simon Jenkins unit (discharge to assess), Beach House (residential dementia), and Oakwood (nursing dementia).

People all have their own en-suite rooms. Each unit has a shared lounge, dining area and bathrooms. Heathlands also has extensive grounds, and the site includes an onsite synagogue, restaurant and atrium where people can meet their family and friends, as well as other facilities.

From our observations, and feedback from people and relatives, staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they were safe living at Heathlands. Brief risk assessments were in place and care staff knew people's needs well. People received their medicines as prescribed. Guidance for when people needed an 'as required' medicine to be administered was not sufficiently detailed. The registered manager said they would ensure additional details were recorded across all units.

There were enough staff to meet people's needs. Staff were safely recruited. Incidents and accidents were recorded and reviewed to ensure actions had been taken to reduce the risk of a reoccurrence. The home was clean throughout.

There was a quality assurance system in place. This was in the process of being improved. Additional clinical managers had been recruited who in future would complete regular audits, giving the team and shift leaders more time to manage their units. The clinical managers were now more visible on the units and able to provide more support for the staff teams.

Feedback from people and relatives was positive about the care and support they received. There was good

communication with relatives. A medical professional was also positive about the home, with staff knowing people's needs and following any guidance provided.