Hollymount Residential and Dementia Care Centre

Preadmission assessments were completed, and care plans were reviewed. Staff received training and regular supervisions. People's diet and nutritional needs were met, and they told us they enjoyed the meals. The provider worked in partnership with other agencies to maintain people's health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's religious and cultural needs were considered. People were treated with dignity and respect and had choices over their care. People were involved in meetings at the service and both people and relatives felt the staff were caring.

People were supported to have person centred care. End of life care was considered and planned for. Activities were offered at the service and processes and systems were in place to respond to complaints.

Systems and processes are not always effective to oversee and manage the service. We have made a recommendation about the provider's audit systems. Mixed views were given by staff around the approachability of management. Duty of candour was understood by the registered manager and partnership working was seen. Views around the service was being sought from people, relatives and staff.