Almond Villas

People's experience of using this service: The registered manager had made improvements since our last inspection of 19 March 2018.

People using the service told us they felt safe. Staff had received training in safeguarding and knew their responsibilities to report any concerns. Relevant safeguarding and whistleblowing policies and procedures were in place to guide staff. Risks to people's health and wellbeing had been assessed and were reviewed on a regular basis to keep people safe. Good infection control practices were observed throughout our inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. All the people using the service had capacity and were not being unlawfully restricted. People had given consent to their care and treatment.

People who used the service felt staff knew them well. We saw staff had access to numerous mandatory training courses. The register manager confirmed other training courses could be accessed as required, to meet the needs of people using the service.

We received positive comments from people about staff. We observed interactions that were caring, kind and sensitive. Staff spoke about people in a compassionate manner. People were supported to purchase food and cook meals, if this was necessary. Staff advised people in relation to healthy eating.

Detailed, person centred care plans were in place. People confirmed they had been involved in the development of these and had signed to consent. We saw regular reviews of care plans and goals were undertaken.

We received positive feedback about the registered manager and the operation and oversight of the service. Audits and monitoring had improved. Team meetings were taking place that provided staff with updates about the home and its operation.