Pritchard Street

Pritchard Street provides rehabilitative support for four adults with enduring mental health needs. The home is a terraced property situated in a residential area close to local amenities. There is a communal lounge, a kitchen diner and laundry room. All bedrooms are single with shared bathroom and toilet facilities. There were four people using the service on the day of our inspection.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. . At this inspection we found the service remained Good.

People who used the service told us they felt safe when staff members were in their homes. Staff had received training in safeguarding and knew their responsibilities to report any concerns. The service also had a whistleblowing policy in place.

Risk assessments were in place to keep people safe. These were reviewed and updated regularly or when changes occurred.

Robust recruitment systems and processes were in place. We saw references, identity checks and Disclosure and Barring Service checks were completed before staff were employed. People who used the service and records we looked at showed adequate numbers of staff were on duty.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

All new staff members were expected to complete and induction when they commenced employment. Training courses were available to staff which were relevant to their roles. Staff members told us, and records confirmed that staff members received supervisions and appraisals on a regular basis. All staff members told us they were able to discuss any training requirements they had.

People who used the service told us staff were kind and supportive. We observed throughout our inspection that staff were kind, caring and supportive of people who used the service.

Staff members knew people very well, including their preferences, background and history. People's care records contained information relating to their sexuality, cultural/spiritual needs and relationships.

Throughout our inspection and from records we looked at, we saw people were encouraged to be independent.

The service delivered person centred care using the recovery model. The aim of this was for people to eventually become independent and move on. We saw detailed, person centred care plans were in place.

The service had a complaints procedure in place. Records we looked at showed that one complaint made had been dealt with in line with company policy.

We found that the interim manager had notified CQC of any accidents, serious incidents and safeguarding allegations as they are required to do. This meant we were able to see if appropriate action had been taken to ensure people were kept safe.

The registered manager had processes and systems in place to monitor and improve the quality of the service.

We saw regular staff meetings were also held. Staff told us these were regular and they were able to bring up topics for discussion.

The service was meeting all relevant fundamental standards.

Further information is in the detailed findings below.

The five questions we ask about services and what we found