Mulberry Care Limited

People received their medicines safely and in line with their prescriptions. There were effective systems in place to ensure risks to people were identified, assessed and managed appropriately. The provider managed recruitment safely, and ensured there were enough suitably trained, skilled and experienced staff available to meet people’s needs. Staff worked well together to provide care that was safe and responsive to individual needs.

Appropriate infection prevention and control measures were in place to help protect people from the risk of infection and cross contamination. The environment was clean, free from malodours and well maintained.

Staff demonstrated a good understanding of how to recognise and report safeguarding concerns. Where people did not have the capacity to make certain decisions themselves, staff supported them in line with the principles of the Mental Capacity Act 2005.

People had end of life care plans in place which outlined their wishes to ensure they remained comfortable. Families were supported during this time and were encouraged to spend time with their loved ones in their final days.

The management team showed a strong commitment to meeting people’s needs and encouraging their involvement in decisions about their care and the running of the service. There was a positive and open culture where people felt able to express their views. The provider had effective quality assurance systems in place to monitor the service and ensure oversight of care delivery. These systems supported the delivery of high quality and sustainable care by identifying risks, monitoring performance and responding to feedback.

The provider worked collaboratively with other services and professionals to ensure people received coordinated care. They encouraged innovative and inclusive approaches to support equality of experience, positive outcomes and an improved quality of life for people using the service. Feedback from staff, relatives and external professionals indicated the service was caring, well organised and effectively managed.