Lakeside Residential Home

Lakeside Residential Home is a care home without nursing providing care and support to up to 72 older people. The service provides support to older people and people living with dementia, physical disabilities and sensory impairments. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 61 people using the service.

Staff training and appraisals were not up to date. The mealtime experience for people was poor. The provider had not ensured effective systems were in place to ensure compliance with the fundamental standards. This meant people were not always protected from the risk of harm. We made a recommendation in relation to the storage of prescribed thickeners and staff deployment. Care plans reflected people's needs and preferences, and people felt involved in their care planning. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. People were supported to have access to a range of health and social care professionals. People and relatives told us they felt staff were caring. The service supported people to be as independent as possible and people's confidential information was protected. People's communication needs were assessed, and staff supported people with their communication needs. The home supported people to maintain relationships to avoid social isolation and relatives told us they felt welcome in the home.