Dalton Lodge
Care home, Waltham Forest, 64 beds
Good
Rated on
Rating from the Care Quality Commission.
Dalton Lodge: inspection record
Rated Good in December 2025.
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Ratings published by the Care Quality Commission.
Rated Good in December 2025.
The latest rating was published 10 months ago.
How it compares locally
- One of 37 Good care homes in Waltham Forest, out of 40 with a rating.
- Larger than 9 in 10 care homes in Waltham Forest.
What inspectors found
From the Care Quality Commission's assessment published 31 December 2025 (assessment visit 9 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 22 and 27 May 2025. Dalton Lodge Care Home provides accommodation without nursing care for up to 64 people. Accommodation is arranged over two floors with stair and lift access. At the time of our visit there were 19 people using the service. Our inspection was prompted by concerns received about the management of the service, staffing levels, individual care, infection control, and medicines management. This was a comprehensive inspection, and we reviewed all the quality statements. This is the first inspection of this service since it registered on 1 November 2024, and we have rated the service Good in all key questions.
Overall staffing levels during our visit were sufficient to meet people’s needs. However, we found deployment of staff during medicines administration was not always adequate. Staff told us there were not always enough staff on duty, this had an impact on how care was delivered. Relatives were positive about the staff and numbers of staff available to care for their loved ones.
Read the full summary
People were protected and kept safe by staff who received training and had regular supervision.
People’s health needs were met and the service worked well with stakeholders and other agencies. There were links with health and social care professionals. People’s health needs were met and the service worked well with stakeholders and other agencies. There were strong links with health and social care professionals. The home environment was clean, safe and well-maintained and had a homely presence.
Staff supported people with their nutritional needs and to access a range of health care professionals. Staff supported people in a kind, caring way and respected their decisions and choices. We fed back to the home manager and operational project manager our concerns related to a person being supported during mealtime and staff conduct. This had been addressed with staff during the inspection process.
Staff felt supported by the home manager and operations project manager, they felt confident to approach them
Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Some improvements were required in relation to the management of medicines, but we found people were receiving their medication as prescribed.
Governance arrangements had recently been strengthened through more enhanced monitoring and the recruitment at senior management level. The provider and home manager were accessible and approachable and committed to providing a person-centred, high-quality service. Audits and checks were in place to maintain oversight of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good: This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated. Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this [newly registered- amend as required] service. This key question has been rated Good: This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this [newly registered- amend as required] service. This key question has been rated Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 98 Bisterne Avenue, Walthamstow, London, E17 3QS |
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| Neighbourhood | Walthamstow, Waltham Forest |
| Phone | 020 8057 7486 |
| Registered manager | Madeleine Albright |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Colleycare LimitedBrand: B & M Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02234990 (opens Companies House) |
Nearest alternatives
- G Forest View Care Home Care home, 0.1 miles awayGood
- G SENSE - 70 Castleton Road Care home, 0.3 miles awayGood
- G Alliston House Care home, 0.6 miles awayGood
- G Outlook Care - Summit Road Care home, 0.7 miles awayGood
- G Highcroft Care Home Care home, 0.8 miles awayGood
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Dalton Lodge provide nursing care?
- No. The Care Quality Commission lists Dalton Lodge as a care home without nursing.
- How many beds does Dalton Lodge have?
- The Care Quality Commission's register lists 64 beds at Dalton Lodge.
- When was Dalton Lodge last inspected?
- The Care Quality Commission's latest rating for Dalton Lodge was published on 31 December 2025.
- Who runs Dalton Lodge?
- Dalton Lodge is run by Colleycare Limited.
- What is Dalton Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 December 2025.