Forest View Care Home

● The premises were clean and well maintained. Hand sanitiser and personal protective equipment (PPE) were readily available throughout the premises. Visitors had a separate entrance to the care home to the minimise the risk of infection. Visitors had their temperature taken and recorded, PPE was available and people were supported to follow the Government's guidance on wearing PPE and social distancing.

● The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing. This ensured that people and staff were tested for COVID-19 in a consistent way in line with national guidance.

● The provider ensured that staff received appropriate training and support to help prevent the spread of infection. All staff had received training on infection control and the use of PPE. Staff were assigned to work at the one location to help minimise the risk of cross infection. Staff wellbeing was supported if they became unwell and when they returned to work.

● The provider ensured that people using the service could maintain links with family members and friends. Family members and friends could stay in touch with people with phone and video messaging. The provider had a visitor's room available which had a small room next to it with a glass window and speaker system. This meant people were safe from the risk of infection as visitors had no physical contact with people living at the service. The provider understood the communication needs of people.

● The registered manager sought support and advice from external agencies including the Clinical Commissioning Group, the local authority, local care homes and Public Health England and was open to all advice and guidance offered to help keep people safe.

The five questions we ask about services and what we found