Milford Lodge Care Home

We found the following examples of good practice.

Staff were seen and heard to be engaging well with people. Staff frequently checked on people isolating in their rooms to ensure their health needs were met. Visits continued for people at their end of life.

When people tested positive for COVID-19 they isolated in their rooms for 14 days.

People and staff who were in the higher risk groups were shielded throughout the pandemic.

Staff wore appropriate personal protective equipment (PPE) when providing care, areas for donning and doffing of PPE were available along with safe disposal of PPE when worn.

Some staff were trained as champions for infection control to promote good practice among the staff team.

Staff were aware of the symptoms of COVID-19 and were trained to use specialist equipment to monitor people. Staff had received additional training with how to put on and take off PPE, infection control and COVID-19.

Staff were supported by managers and their colleagues. The registered manager worked in partnership with local health authorities to manage infections in the home. They had an established network in place and used this appropriately when needed.

The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19.

The five questions we ask about services and what we found