17 Walsworth Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning and physical disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person- centred support that is appropriate and inclusive for them.

People looked comfortable with staff and responded in a way that indicated they felt safe. Staff were aware of how to promote people's safety. Regular checks were in place to ensure staff worked in accordance with training and health and safety guidance adhered to.

The environment had plenty of communal space for people to enjoy. People enjoyed the activities that were provided, staff told us there were regular opportunities for people to go out and people were encouraged to live full lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in planning their care with their relatives, if appropriate. Not everyone who lived at the service had end of life care plans developed. However, the registered manager had begun work on these and was communicating the importance of capturing this information before it was needed with relatives. There had been no recent complaints. Feedback was sought through meetings and surveys.

Feedback about the registered manager and staff team was positive. There was an open culture in the home and an expectation that people were supported in a person-centred way. Staff were clear about their roles and the management team engaged well with the team and other agencies.