Hazell Court

Hazell Court is an adapted building over 4 floors and has 2 units. In the long-term unit people received personal care support without nursing. In the rehabilitation unit people received nursing care. The rehabilitation unit was commissioned by the NHS. People used the rehabilitation unit after a stay in hospital and were supported to return home.

People received their medicines when required and monitoring ensured discrepancies were identified and addressed. Staff were available when people needed them, and staff were recruited safely. The service was visibly clean, and monitoring reduced the risks of cross infection risks. People were supported to have visitors when they wanted them.

There were systems in place to monitor and assess the service provision. This supported the registered manager and provider to identify shortfalls and address them. We received positive feedback about the registered manager, the provider and how the service was led. People received person centred care which achieved good outcomes. Lessons were learned when things went wrong, for example, accidents, such as falls, and concerns were used to drive improvement to reduce them happening again.