Risby Hall Nursing Home

Staff had a good understanding of how to recognise and report potential harm or abuse and were confident the manager and provider would take action in line with local safeguarding procedures.

Risks were generally well managed and mitigated against. Improvements were needed to ensure where people were at risk of developing a pressure ulcer any equipment in place to help was being used correctly. For one person, not all appropriate mitigating action was being taken where they had lost weight. Both of these concerns were addressed quickly by the manager to ensure people were safe.

Staff received an induction and ongoing training and support to fulfil their role and extend their knowledge.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy living at Risby Hall Nursing Home and with the care they received. People felt safe and well-treated by staff. Staff were kind, considerate and treated people with respect and dignity.

People had plans of care in place which considered their preferences. Information was accessible to people in different ways and according to their needs to support them to make a decision. Activities and social opportunities were available to people. Complaints were managed in line with the provider's policy. People's end of life wishes, and preferences were recorded.

Quality assurance and monitoring systems were in place to help drive improvements at the service. Some of these included seeking the views of people who used the service and others. People, their relatives and staff were positive about the approach of the new manager.