Marham House Care Home
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2022
- Fornham St Martin, Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
18 months
since the latest rating was published.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
Marham House Care Home: inspection record
Rated Requires improvement in April 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Pines (Good, 1.1 miles away) and Fornham House Residential Home (Good, 1.1 miles away).
Nearest care homes:
- G The Pines Good, 1.1 miles away
- G Fornham House Residential Home Good, 1.1 miles away
- RI St Peter's House Requires improvement, 1.3 miles away
- RI North Court Care Home Requires improvement, 1.6 miles away
- G Manson House Good, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 April 2025 (assessment visit 21 October 2024). Quoted under the Open Government Licence.
The inspection of Marham House Care Home took place between 30 January and 5 March 2025. We visited the service on 30 January 2025. This is the first assessment for this newly registered service following a change of provider and CQC registration. Therefore, we inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led. Marham House Care Home is registered to provide personal care and support for up to 66 people. At the time of the inspection, the service was supporting 53 people, including people living with dementia. This inspection was prompted in part by concerns received about a lack of consistent leadership, people’s safe care and whether staffing levels and staff skill met the needs of people using the service safely. There had been a number of changes of manager at the service and at the time of our inspection there was no registered manager and the post was vacant. As a result, the regional manager based themselves from Marham House Care Home full time and the district manager visited frequently. They told us they had taken this action, whilst recruiting for a full-time manager, to ensure continuity of management oversight for the service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During this inspection we found improvements were needed to the leadership and governance and a breach of the regulations relating to good governance. We also found shortfalls around the management of medicines, improvements needed to the management of risks associated with people’s care and well-being and the safe management of the environment. This was a breach of the regulations relating to safe treatment. We did not find any shortfalls relating to the level of staff, but the leadership and deployment of staff required improvement. The regional manager and district manager for the provider were transparent and responsive in response to any concerns and shortfalls we identified and were committed to making any improvements necessary.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement and we found a breach of regulation 12, safe care and treatment. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service following a change of provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
People and relatives told us that staff were friendly, caring and kind. During our visit to the service we observed that overall people were treated with dignity, for example, staff would close bathroom doors when supporting people.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement and we found a breach of regulation 17, good governance. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 29 April 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 29 April 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Martha Nhidza
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 12 of them in the East of England. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey, South East
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire, South East
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Marham House Care Home provide nursing care?
- No. The Care Quality Commission lists Marham House Care Home as a care home without nursing.
- How many beds does Marham House Care Home have?
- The Care Quality Commission's register lists 66 beds at Marham House Care Home.
- When was Marham House Care Home last inspected?
- The Care Quality Commission's latest rating for Marham House Care Home was published on 29 April 2025.
- Who runs Marham House Care Home?
- Marham House Care Home is run by Anchor Hanover Group. It runs 131 services in England, 12 of them in the East of England.
- What is Marham House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 April 2025.
Contact
- Phone
- 01284 335964
- Address
- Simcoe Road, Bury St. Edmunds, IP32 6FD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Pines (Good, 1.1 miles away) and Fornham House Residential Home (Good, 1.1 miles away).
Nearest care homes:
- G The Pines Good, 1.1 miles away
- G Fornham House Residential Home Good, 1.1 miles away
- RI St Peter's House Requires improvement, 1.3 miles away
- RI North Court Care Home Requires improvement, 1.6 miles away
- G Manson House Good, 1.7 miles away