Sherrington House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. There was a welcoming atmosphere in the home.

People were kept safe by staff. Identified risks to people were regularly assessed and mitigated to reduce the risks of harm and abuse. There were enough safely recruited, trained and supported staff to meet people's needs. The home met the needs of the people living there and was clean and hygienic throughout.

People's care records were individual and outlined their needs. People had access to healthcare services and appropriate referrals were made when their needs changed. Safe management of medicines was in place.

Feedback from people, relatives and professionals expressed confidence they could raise issues or concerns with any member of staff or the management team and these would be addressed.

The registered manager was held in high regard and there was visible leadership in the home. Quality assurance and risk management systems to independently identify issues or to improve the service provided were in place which supported effective governance and oversight arrangements.