Greenwell House Care Home

We found the following examples of good practice.

● Suitable areas to put on and take off personal protective equipment (PPE) was in place. PPE was stored appropriately to reduce the risk of contamination.

● All staff had completed training in relation to infection prevention control, PPE and Covid-19.

● The registered manager had processes in place to ensure staff were competent in putting on taking off PPE in accordance with guidance.

● The registered manager had introduced measures to ensure social distancing was followed. Staff handover meetings now took place in areas which could accommodate social distancing and staff breaks were arranged to ensure social distancing could be adhered to.

● Regular testing of staff and residents was in place. The registered manager had taken swift action to ensure any staff who displayed symptoms were sent home to isolate.

● Posters and guidance in relation to IPC, PPE and government guidance were displayed around the service to ensure staff had access to up to date information. The registered manager ensured any changes to government guidance were shared with the staff team during handover.

● Staff supported people's social and emotional wellbeing. The registered manager and staff kept family members up to date about the latest guidance and their relative's health via regular telephone calls and other technology including face time. Further information is in the detailed findings below.

The five questions we ask about services and what we found