Oak Trees Care Home

We found the following examples of good practice.

All staff and people living at the service received regular COVID-19 testing. Appropriate processes were in place and followed should anyone display symptoms of COVID-19.

The service was transparent in sharing information with people and their families keeping them updated with any changes and expectations regarding government guidance and the COVID-19 pandemic.

Visits were facilitated in line with current guidance, to support people's emotional well-being. Appropriate screening and testing were completed, and visitors had access to handwashing facilities and Personal Protective Equipment (PPE).

Risk assessments had been developed for any person belonging to high risk groups and actions had been implemented where needed to help reduce risk.

Staff were seen to use PPE effectively and had undertaken the appropriate training in infection prevention and control, which included putting on and taking off PPE.

The service was clean, and cleaning of frequent touch surfaces was in place and recorded regularly by housekeeping staff.

Audits were completed and used to ensure the service was providing safe care and to promote improvement. There was an up to day Infection control policy and any changes to this policy or government guidance was cascaded to the team via daily huddle meetings.

The five questions we ask about services and what we found