Peacock Manor Nursing Home

Peacock Manor nursing home offers accommodation to people over two wings, 'The Hall' and 'The Cottage'. Both wings have communal dining and lounge areas and there is a large garden which people can access throughout the day.

People told us their rooms were kept clean and tidy however on the day of the inspection we found that areas of the home were not cleaned to a good standard and renovation was needed in many areas to help improve the environment. This did not seem to affect the people in the service and an extensive renovation plan was in place by the provider. We have made a recommendation about this.

The dining experience had been improved and people enjoyed the variety of meals offered, telling us they had a choice and staff supported them to maintain a healthy diet. People were offered plenty of drinks and snacks throughout the day and staff were seen to be attentive to those who were nursed in bed.

Effort had been made by the provider to ensure a more consistent staffing team. People and relatives were complimentary about the staff and found them to be helpful, caring and respectful. One relative told us, "They talk to [Relative] all the time, the people are lovely, very patient." and one resident told us, "Staff are wonderful."

Systems were in place to monitor the quality and safety of the service to help ensure people received good care. Staff felt supported in their roles and the registered manager was proactive in responding to any feedback to improve the service. One staff member told us, "Management is very supportive and there is a nice team."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.