St Anne's Community Services - The Crescent

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights The service had enough staff to provide safe care however refresher training was needed to ensure staff practices were in line with best practice. People could communicate with staff and staff understood their individual communication needs however more work is needed to ensure all information within the service is accessible. We fed this back to the registered manager who planned improvements. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff promoted equality and diversity in their support for people. Relatives we spoke to were happy with the care provided; One relative said, "They just do a good job and [person] is happy."

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using

services lead confident, inclusive and empowered lives People's care, treatment and support plans did not always reflect their range of needs and support required. However, staff turnover was low, which supported people to receive consistent care from staff who knew them well. The service did not have clear guidance on what people's goals and aspirations were so these were not monitored however, staff worked with people to meet their aspirations. The service enabled people and those important to them to work with staff to develop the service. Staff placed people's wishes, needs and rights at the heart of everything they did. One staff member said, "We want to ensure the people have the best quality of life."

We received positive feedback from people and their family members about the service. One relative when speaking about the staff, told us, "They're all good, and lovely to talk to." Another relative said, "It's just good, and I have no concerns at all because [person] is well cared for."