Copperclay Mews

Peoples health and well-being needs were supported by the staff team who encouraged people to develop, try new things, learn new skills and achieve personal goals. People were empowered to have their say and to exercise their rights. Access to an advocacy service was available and taken up when needed.

There were systems in place for communicating with people, their relatives and staff to ensure they were fully involved and included one to one meeting, handovers, team meetings, phone calls and emails. The environment was clean, safe and maintained to a good standard. It was adapted to meet people's needs and personalised to suit people's preferences.

Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.

All essential visitors had to wear appropriate personal protective equipment (PPE). In addition, complete NHS Track and Trace information, provide evidence of a negative COVID-19 test and have their temperature checked prior to entering the home. Additional cleaning of all areas and frequent touch surfaces was in place and recorded by staff. Staff completed online training and paper-based learning booklets provided by the local NHS infection prevention and control team. Training included putting on and taking off PPE, hand hygiene and other Covid-19 related training. Competency checks and spot checks were carried out by the registered manager with all staff regarding safe use of PPE as well as practice checks.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to reach their personal goals through person centred approaches from leadership and staff with the right skills and attitudes to achieve this.

Rating at last inspection This service was registered with us on 31 May 2019 and this is the first inspection