Low Laithes

People were safe and were protected by staff who understood their responsibilities and how to keep them safe.

Staff told us they were supported by the new management team and felt confident to raise any concerns.

People were protected from risks by very detailed, regularly updated risk assessments.

Safe recruitment practices were followed.

There were enough staff available to meet people's needs.

Staff received comprehensive training to enable them to carry out their roles effectively.

People had comprehensive care plans which detailed their strengths and promoted their dignity and independence.

Their communication needs were assessed and recorded in detail and staff interacted appropriately with people according to their needs.

People were supported to have choice and control over their own care and to make decisions about their care, treatment, and how they wished to live their lives. Where people lacked capacity to make decisions, the decision-making process was clearly recorded.

People had been referred to other health professionals as required and there were systems in place to monitor people’s individual health and wellbeing.

People and their relatives were actively involved in developing their care plans. People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions.

People were treated as individuals and their care, support and treatment met their needs and preferences.

People’s personal, cultural, social and religious needs were understood and met.

People were provided with sufficient meaningful activities, linked to hobbies and interests both on site and in the local community.

Staff could describe how they supported people to maintain independence and how they supported them to have as much choice and control as possible.

People’s family and friends were free to visit when they wished, and people were supported to visit friends and family.

People received care and support from staff that reflected their individual needs, including those related to protected characteristics under the Equality Act.

People received the most appropriate care as the service made reasonable adjustments where necessary.

People and their relatives were involved in planning and making decisions about their care so that it was centred around them and their needs.

The provider had a shared vision, strategy, and culture which staff supported and put into practise.

Staff were positive about the management team and the support they received.

Staff and management were seen to work in partnership with people, relatives, and professionals.

Staff were supported to be creative in the way they provided support for people and be actively involved in service development.

Overall, most relatives felt the service was managed well and were kept well informed.

There were systems in place to monitor and improve the quality of the service. When there were issues, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence.