Havenfield Lodge

Right Support: People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. As the setting could accommodate up to 46 people and there was a large communal area, this would not fit with the principles of right support, right care, right culture. However, the provider had mitigated this by ensuring people using the service had access to their own private areas within the home along with a number of smaller lounges that people could enjoy with their relatives or peers. Careful consideration was given to people coming into the service to ensure the environment was suitable and would be conducive to meeting the person's needs.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People could take part in activities and pursue interests that interested to them.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support, and treatment because trained staff could meet their needs and wishes. People were supported by a regular staff team who knew them well.