Rosglen

At the time of inspection there was one person living at Rosglen. Since the service had begun operating in February 2019 they provided a service to three people in total and in that time two people had moved to alternative placements before we came to inspect. In this report we primarily focus on the experience of the person who was present at inspection; on occasion we refer to 'people', where we are confident our judgements reflect the experience of the entire service and not just the individual present at inspection.

The person's care files showed their care needs had been thoroughly assessed, and they received a good care from staff who understood the type of support they needed. When the service had more occupants, we saw periods where the dynamic of the home was not always positive, which highlighted minor improvements to the assessment process were required to ensure the compatibility of people living at the service had been fully considered before they were admitted. This is of increased importance in small care settings.

Care plans were highly personalised and gave clear information on how to support the person beyond just their physical needs to ensure their entire person-hood was upheld. Goals and aspirations were clearly identified in their care records and we saw many examples where the service had helped them to fulfil these. Professionals associated with the person's care were extremely complimentary about the support Rosglen had provided to their 'client' and said the management team collaborated effectively on their package of care.

Staff knew the person's needs well, and we saw caring interventions and conversations throughout our inspection. The person who used the service said they enjoyed their meals and their dietary needs and preferences were met. A range of meaningful activities were on offer to keep people occupied, according to their individual interests. Complaints and concerns were well managed, and the manager took prompt action to address people's concerns.

Staff were recruited safely and they received appropriate training which was relevant to their role and people's needs. Although people received care from skilled and caring staff, we saw the lack of diversity in the workforce sometimes did not lead to positive outcomes for people. The management team assured us

steps were being taken to address this in their next recruitment drive. Staff were supported by the management team through regular formal supervisions where they could discuss their on-going development needs. Systems were in place to ensure people were protected against the risk of abuse and ensure their medicines were received in line with the prescriber's instructions.

The management team conducted audits and checks to further ensure the quality and safety of services provided to people. People, their relatives and staff were able to share their ideas and views about the service and support provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.