Thornhill House

People's experience of using this service: Our observations during this inspection confirmed staff were friendly, kind and compassionate. Staff ensured people were comfortable, safe and provided a homely environment, so people enjoyed living there.

We observed risks were well managed during our inspection and the registered manager could tell us how they minimised the risk of harm to people.

People were supported by staff who were motivated, enjoyed their job and felt well supported through regular supervision, feedback, appraisal and training.

There were enough staff to meet people's needs and staff had been recruited safely to ensure they were appropriate to work with people at the home. We found the service was clean and tidy and people were protected from the risk of infection.

People and their relatives told us they were safe in the home; systems were in place to manage any allegations of abuse.

Staff were extremely kind and caring, treating people with respect and maintaining their dignity.

People received adequate nutrition and hydration which supported a healthy and balanced diet. People's likes and dislikes were accommodated within menu planning.

The registered manager ensured people were referred to healthcare professionals as required. People were able to make choices and were involved in decisions about their care. Staff asked people for consent before providing care.

People had access to an extensive wide range of activities including access to the local community. Independence was promoted and staff actively ensured people maintained close links with their families.

The manager was visible working with the team, monitoring and supporting staff to ensure people received the care and support they needed.

People, relatives and staff praised the management of the home and spoke highly of the registered manager who they said was approachable and always available.

A complaints procedure was in place. People and relatives knew how to raise any concerns and had confidence in the complaints process.

Regular checks were undertaken to ensure the environment and equipment was safe.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk