Deepdale Neurological Centre

At the last inspection we found the safety and quality of people's care was compromised. The registered manager had implemented an action plan to address the breaches of regulation and recommendations found at the last inspection and had made improvements to all aspects of the service.

Regular health and safety checks were carried out to ensure the home was a safe environment for people to live in. Risks to people were identified, managed and mitigated by staff to lessen the risk of harm to people. People received their medications as prescribed and by staff who were trained and competent.

Staff recruitment processes ensured staff were safe to work with people. In addition to mandatory training, staff received more specialised training to help deliver care to people which was tailored to their specific health care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's accommodation was not unlike a self-contained flat. People told us they felt at home at Deepdale Neurological Centre. We observed staff support and interact with people in a caring and respectful way.

The registered manager was described by staff as being helpful and approachable. The manager helped instil a positive culture which was committed to delivering high-quality and individualised care to people. Staff also understood, shared and practiced this ethos and values.

The service worked in collaboration and partnership with other relevant organisations to help achieve better and more positive outcomes for people.