Autism Support and Care

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support: The person was encouraged to lead their lives in their chosen way and supported to access meaningful activities in the home and local community. Staff involved them in decisions and planning any changes to their care.

Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community, maintain relationships, and be their authentic selves. There were enough staff with the right skills, qualifications, and experience. The management team ensured staff received training and regular supervision to maintain good quality care. Staff consistently managed medicines well and people had regular health checks and medication reviews.

Right Care:

The person was treated with kindness and compassion and received dignified care that respected their privacy and human rights. Care and support was person centred. Individualised care and support plans were in place that enabled staff to provide person led, outcome focussed, and safe care. People’s preferred communication style was known and respected.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured the person supported by the Rock Court team led a confident and inclusive life. Staff and managers had shared values which were based on people receiving dignified support from compassionate staff to empower them to be as independent as possible.