Sutton Court

People were encouraged to do as much as they could themselves and to participate in the daily life of the home as much as they wanted to. People enjoyed the variety of in-house activities and trips out that were regularly available. People and relatives knew how to complain and felt confident any issues would be addressed. People were supported well at the end of life by staff who were trained to meet their needs.

People were safe and protected from the risk of abuse. People's needs were assessed, and any risks associated with their personal care and environment documented. There were enough staff to keep people safe. Medicines were managed safely. The service was clean and risks from acquired health infections were minimised.

People's needs and choices were assessed in line with current legislation and guidance. Staff had training the provider deemed essential to meet people's needs. People were supported to have a varied good quality diet. The environment was suitable for people's needs, and there were adaptations for people with mobility needs. People were supported by staff to access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the staff team and said they were cared for with kindness, respect, and dignity. People were supported to express their views about their personal care and daily lives and make their own decisions as far as possible. Staff respected people's right to confidentiality.

Sutton Court was well-led and had a positive, caring culture. Staff understood their roles and responsibilities

and felt well supported to provide personal care. The provider did regular checks and audits to ensure the quality of care was consistently good. Regular feedback was sought from people, relatives, and staff about the quality of the service and used to develop the quality of care further. Feedback from health and social care professionals was positive regarding the quality of care and commitment to partnership working to achieve good outcomes for people.