Willowcroft Care Home
- Care home
- 40 beds
- Nursing care
- Dementia care
- Registered since 2014
- Sutton in Ashfield, Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
37 of 249
rated care homes in Nottinghamshire are rated Requires improvement, like this one.
Willowcroft Care Home: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sutton House (Outstanding, 0.3 miles away) and Sutton Court (Good, 0.3 miles away).
Nearest care homes:
- RI Ashcroft Care Home Requires improvement, less than 0.1 miles away
- RI CCT Community Enablement Team LTD, Enablement Care Requires improvement, 0.2 miles away
- O Sutton House Outstanding, 0.3 miles away
- G Sutton Court Good, 0.3 miles away
- G Sutton Lodge Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 August 2026 (assessment visit 9 June 2026). Quoted under the Open Government Licence.
Date of assessment: 30 June to 7 July 2026
The assessment was carried out due to information of risk that had been shared with the Care Quality Commission (CQC).
The inspection was prompted in part by notification of an incident which gave cause for concerns at another home owed by the provider. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
However, the information shared with CQC about the incident indicated potential concerns about the management of risk of safe environments. This inspection examined those risks.
Willowcroft Care Home is a care home providing nursing and personal care for up to 40 residents living with dementia or mental health needs. The accommodation is provided over 2 floors.
At the time of the assessment, there were 38 people residing at Willowcroft Care Home, all of whom received support with personal care.
Although staff appeared to know people living at the service well, care plans were not always kept up to date with the most relevant information.
Although the environment was clean overall, some health and safety concerns were found with wires and equipment that needed replacing.
There were not always enough staff to maintain people’s safety and provide the necessary support.
People and those important to them were not always involved in reviews of their care.
Systems and processes in place failed to highlight the concerns found during the assessment.
The provider was in breach of the legal regulations relating to safe care and treatment and good governance.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of the legal regulation relating to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 26 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 August 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 26 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 26 August 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Melanie Dickinson
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 15 March 2022. Latest assessment published 26 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bank House Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 04944349 (opens Companies House)
Bank House Care Homes Limited runs 2 services, all in the East Midlands. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Bank House Care Homes Limited
- RI Ashcroft Care Home Requires improvement. Care home with nursing, Nottinghamshire
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Willowcroft Care Home provide nursing care?
- Yes. The Care Quality Commission lists Willowcroft Care Home as a care home with nursing.
- How many beds does Willowcroft Care Home have?
- The Care Quality Commission's register lists 40 beds at Willowcroft Care Home.
- When was Willowcroft Care Home last inspected?
- The Care Quality Commission's latest rating for Willowcroft Care Home was published on 26 August 2026.
- Who runs Willowcroft Care Home?
- Willowcroft Care Home is run by Bank House Care Homes Limited. It runs 2 services, all in the East Midlands.
- What is Willowcroft Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 August 2026.
Contact
- Phone
- 01623 703320
- Address
- New Street, Sutton In Ashfield, NG17 1BW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sutton House (Outstanding, 0.3 miles away) and Sutton Court (Good, 0.3 miles away).
Nearest care homes:
- RI Ashcroft Care Home Requires improvement, less than 0.1 miles away
- RI CCT Community Enablement Team LTD, Enablement Care Requires improvement, 0.2 miles away
- O Sutton House Outstanding, 0.3 miles away
- G Sutton Court Good, 0.3 miles away
- G Sutton Lodge Good, 0.3 miles away