Sutton House

People's experience of using this service: Sutton House provided an excellent service. People led full lives and were happy. People's experience was summed up by one person who told us, "I think it is outstanding here, the staff are brilliant. It has changed me, it has made me feel good."

The outcomes for people living at Sutton House reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People's support focused on them having as full a life as possible, gaining new skills and growing in confidence and independence.

People were safe and protected from avoidable harm and abuse. Risks were managed safely whilst respecting people's choices. People were supported to develop the skills and confidence they needed to maintain their own safety. People received their medicines as prescribed. There were enough staff meet people's need and preferences and ensure their safety.

The team at Sutton House were passionate about maximising people's capacity to make decisions. People were supported by a team of staff who were skilled in meeting people's needs and received on-going training and development to enable them to deliver the most effective service. People received healthcare support from a range of internal and external healthcare professionals and staff empowered people to understand and maintain their own health. People had enough to eat and drink, they were encouraged to make choices about food and drink and provide feedback.

The service had a person-centred culture focussed on the promotion of people's rights to make choices, this resulted in people being valued and treated as individuals. Respect for privacy and dignity was at the heart of the service. People were supported by exceptionally caring staff that knew them well and understood how to maximise their potential. People were supported to maintain relationships with their families and friends and the value of relationships was central to the success of the service. People's independence was promoted and they received support to achieve their dreams, wishes and aspirations.

People received a personalised service which was responsive to their individual needs. People had active social lives and were a part of their local community. People directed their own support and staff were committed to supporting people to experience a good life. People were encouraged to provide feedback on the service and felt they could raise concerns.

Since our last inspection the provider and registered manager had sustained a high-quality service, resulting continued in positive outcomes for people. The registered manager promoted a culture of equality and person-centred support. They had a vision for the home which was based upon ensuring people's happiness

and upholding their human rights. People and their families were unanimously positive about Sutton House and impact it had on their lives. Suggestions from people, families and staff were used to drive improvements. Robust quality assurance processes ensured the safety and quality of the service.

The service met the characteristics of outstanding in most areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.