Burlington Villa

People and those important to them were supported to understand safeguarding and how to raise concerns when they didn’t feel safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers. When concerns had been raised, managers reported these promptly to the relevant agencies and worked proactively with them, to make sure timely action was taken to safeguard people from further risk.

Safety risks to people were managed well. Managers assessed and reviewed safety risks to people and made sure people, and those important to them, were involved in making decisions about how they wished to be supported to stay safe. Some improvements were needed to Health Action Plans, to ensure that people’s health needs were safely met. The management team were aware and working on this.

There were enough staff to support people with their needs. Managers reviewed staffing levels regularly to make sure there were always enough suitably skilled and experienced staff on duty. Staff received relevant training to meet the range of people’s needs at the service.

There was a good culture; where staff felt able to speak up about any concerns they had. There was a new management team, which had effectively audited the service and made improvements. There was a clear plan to continue to improve the service. Staff understood their role and responsibilities.