Sandwood Care Home

Lessons were learnt when things went wrong. People were supported to move into Sandwood safely and had their ongoing needs assessed to ensure they received safe care and treatment. Environmental safety risks to people were managed well. The home was clean and tidy. Infection prevention and control measures in place protected people from the risk of infection.

People’s needs and rights were supported. People’s care and treatment was effective due to their health, care, well-being, and communication needs being assessed with them. People’s care plans were updated regularly to ensure staff had accurate guidance to support people effectively. People were aware of their rights around care and treatment. Staff showed good knowledge of the mental capacity act, including capacity and consent. Staff were aware of how to support someone with fluctuating capacity.

People were supported by kind and caring staff in a warm and friendly environment. People were supported to have choice and control and make decisions about the support they received. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were encouraged to take part in activities both at the service and in the community which helped support their independence, health and well-being.

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to gain access to health and social care appointments. Managers ensured staff were trained to treat people equally and fairly and reduce the risk of them being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care. People were supported to express their wishes for the future.

Sandwood was Well-Led. A dedicated management team were in place. Staff understood their role and responsibilities. Managers accounted for the actions, behaviours and performance of staff. Staff told us they felt very well supported by both the registered manager and deputy manager. Staff were happy in their roles which made the environment at Sandwood positive and friendly.