Abbeyfield Hope Bank View
- Home care
- Dementia care
- Registered since 2017
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2018.
9 months
since the latest rating was published.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Abbeyfield Hope Bank View: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Housing 21 - Beckwith Mews Good, 0.5 miles away
- G Support services for disabled children Good, 1.1 miles away
- G Haddington Vale Extra Care Scheme Good, 1.1 miles away
- – Blessed Caring Services Limited Not yet rated, 1.2 miles away
- G Sunderland Community Support Service Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 January 2026 (assessment visit 10 November 2025). Quoted under the Open Government Licence.
We carried out an assessment of Abbeyfield Hope Bank View between 18 November and 14 January 2026. We visited the service 18 November 2025 and then reviewed information remotely. The assessment was carried out following on-going concerns about high use of agency staff impacting people’s care and the length of time since the last comprehensive inspection of the service. The service was an extra care scheme for up to 61 people living in their own homes with on-site tailored support arrangements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service’s reliance on agency staff had improved. Staff feedback about staffing levels was now positive. They told us high agency staff use had been an issue, but this had now improved significantly. People also confirmed this.
Some improvements were required to ensure medicines administration records were accurate. Staff did not always record consistently why people had not been given medicines or consistently record ‘when required’ medicines had been administered.
There were systems to investigate and learn from incidents, accidents, safeguarding concerns and complaints. Staff said the registered manager was supportive and approachable. New staff were recruited safely.
Care plans and risk assessments were personalised and included information about how people wanted their support provided. Staff completed the training they needed. People were supported to have enough to eat and drink in line with their needs and preferences.
The provider had a structured approach to quality assurance, which was successful in identifying areas for improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good.At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kimberley Elliott
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 14 January 2021. Latest assessment published 23 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Abbeyfield Society (The)Brand: Abbeyfield Society
- Ownership type
- Organisation
- Companies House number
- 00574816 (opens Companies House)
- Charity number
- 200719
Abbeyfield Society (The) runs 14 services in England, 1 of them in the North East. 14 are rated Good or Outstanding.
Other services run by Abbeyfield Society (The)
- O Speedwell Court Outstanding. Care home, Hampshire, South East
- O Westall House Outstanding. Care home, West Sussex, South East
- G Abbeyfield House - New Malden Good. Care home, Kingston upon Thames, London
- G Abbeyfield House - Stockport Good. Care home, Stockport, North West
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Abbeyfield Hope Bank View provide nursing care?
- The Care Quality Commission's register does not list nursing care for Abbeyfield Hope Bank View.
- When was Abbeyfield Hope Bank View last inspected?
- The Care Quality Commission's latest rating for Abbeyfield Hope Bank View was published on 23 January 2026.
- Who runs Abbeyfield Hope Bank View?
- Abbeyfield Hope Bank View is run by Abbeyfield Society (The). It runs 14 services in England, 1 of them in the North East.
- What is Abbeyfield Hope Bank View's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 January 2026.
Contact
- Phone
- 0191 731 7591
- Address
- Dene Street, New Silksworth, Sunderland, SR3 1EB Map (opens Google Maps)
Compare nearby
- G Housing 21 - Beckwith Mews Good, 0.5 miles away
- G Support services for disabled children Good, 1.1 miles away
- G Haddington Vale Extra Care Scheme Good, 1.1 miles away
- – Blessed Caring Services Limited Not yet rated, 1.2 miles away
- G Sunderland Community Support Service Good, 1.3 miles away