Support services for disabled children

People's experience of using this service: Families as well as the young people stated they were very happy with the support they received. Staff worked very closely and sensitively with the young people and supported them to experience a wider range of activities as well as improve their daily living skills. People said the staff were friendly and made them feel at ease.

The children and young people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staffing levels met people's needs. Staff were well trained and knowledgeable about their roles and the care people needed. Staff received a wide range of training including how to work with children and young people.

Systems and processes were in place and closely monitored so the service was safe and run well. No one needed staff support to look after their medicines but staff were trained and regularly assessed to make sure they could do this if necessary. The registered manager and staff had robust risk assessments and acted appropriately to mitigate any identified risks.

Children and young people's rights were upheld. The young people's guardians made the major decisions but when interacting with the young people, staff ensured they were given choices.

Staff effectively reported any safeguarding matters. The registered manager thoroughly investigated any concerns, and resolved these matters. All incidents were critically analysed, lessons were learnt and embedded into practice.

The service was well run. Staff, guardians, children and young people's views were gathered and used to inform developments at the service. The registered manager made sure that the staff were delivering a good service.

For more details, please see the full report which is on CQC website at www.cqc.org.uk