Haddington Vale Extra Care Scheme

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and staff told us the service was safe. Staff understood how to keep people safe and knew how to report safeguarding and whistle blowing concerns if needed. People had a consistent and reliable staff team who responded quickly to requests for assistance. The provider had effective procedures to recruit new staff, manage medicines and investigate incidents and accidents.

People were now supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support and the training they needed. Staff supported people to have enough to eat and drink.

People's needs had been assessed; staff used this information to develop personalised care plans. People knew how to complain if required and previous had been fully investigated.

People and staff confirmed management were approachable. People were involved in reviewing their care and support. People and staff could also share their views about the service. The provider had effective quality assurance systems.