Lifeways Community Care (Sunderland)
- Home care
- Registered since 2010
- West Herrington, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Lifeways Community Care (Sunderland): inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care of Choice Not yet rated, less than 0.1 miles away
- G Cergus Prime Care Durham and Sunderland Good, less than 0.1 miles away
- G Routes Healthcare Sunderland Good, less than 0.1 miles away
- – TSF Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- G Vanguards Healthcare Ltd Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 25 February 2023. Quoted under the Open Government Licence.
Lifeways Community Care (Sunderland) provides personal care to people living in their homes in Newcastle and South Tyneside. At the time of our inspection there were 22 people living with a learning disability and/or a mental health related condition receiving a regulated activity from the service.
Read the rest of CQC's summary
Not everyone using Lifeways Sunderland receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care' which includes help with washing, dressing and eating.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: Staff no longer used some people's homes as an office base; staff related records were now accessed electronically on a laptop. Staff supported people to access the community. People told us about recent outings they had and others that were planned. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People made daily living choices and supported people to achieve these. There were good relationships between people and staff and staff treated people with dignity and respect. Staff had reviewed people's goals and plans were developed to achieve these.
Right Culture: The registered manager had improved the effectiveness of the quality assurance processes so that areas for improvements were identified and acted on.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Gemma Goodey
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 25 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lifeways Community Care LimitedBrand: Lifeways Community Care
- Ownership type
- Organisation
- Companies House number
- 04126127 (opens Companies House)
Lifeways Community Care Limited runs 33 services in England, 4 of them in the North East. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 9 have no rating yet.
Other services run by Lifeways Community Care Limited
- G Abbeymoor Neurodisability Centre Good. Care home with nursing, Gateshead
- G Barleycombe Good. Care home, Suffolk, East of England
- G Beeton Grange Good. Care home, Birmingham, West Midlands
- G Bulwell Good. Care home, Nottingham, East Midlands
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Lifeways Community Care (Sunderland) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lifeways Community Care (Sunderland).
- When was Lifeways Community Care (Sunderland) last inspected?
- The Care Quality Commission's latest rating for Lifeways Community Care (Sunderland) was published on 25 February 2023.
- Who runs Lifeways Community Care (Sunderland)?
- Lifeways Community Care (Sunderland) is run by Lifeways Community Care Limited. It runs 33 services in England, 4 of them in the North East.
- What is Lifeways Community Care (Sunderland)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2023.
Contact
- Phone
- 0191 514 9000
- Address
- Office 003 Regus House, 4 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW Map (opens Google Maps)
Compare nearby
- – Care of Choice Not yet rated, less than 0.1 miles away
- G Cergus Prime Care Durham and Sunderland Good, less than 0.1 miles away
- G Routes Healthcare Sunderland Good, less than 0.1 miles away
- – TSF Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- G Vanguards Healthcare Ltd Good, less than 0.1 miles away