Cergus Prime Care Durham and Sunderland
- Home care
- Dementia care
- Registered since 2023
- West Herrington, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
12 months
since the latest rating was published.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Cergus Prime Care Durham and Sunderland: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Care of Choice Not yet rated, less than 0.1 miles away
- G Lifeways Community Care (Sunderland) Good, less than 0.1 miles away
- G Routes Healthcare Sunderland Good, less than 0.1 miles away
- – TSF Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- G Vanguards Healthcare Ltd Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 October 2025 (assessment visit 30 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 11 September to 23 October 2025. The inspection was carried out remotely.
The service is a care at home service registered to provide support to older people and younger adults, including people who may live with dementia or physical disability needs. At the time of inspection there was 1 person using the service and receiving the regulated activity personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first rated inspection of the service. A registered manager was in place, who was also the nominated individual (NI). The NI is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.
There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care. Staff knew the care and support needs of people they supported, and care records reflected the care provided by staff. People received consistent care from staff they knew. Communication was effective to ensure that staff and people were kept informed, including when staff were going to be late for a call. People were supported to ensure their health care needs were met. Staff had received training to administer people’s medicine safely, when required. Systems were in place to protect people and ensure their safety. They were supported to take risks to improve their quality of life. Systems were in place to monitor the quality and safety of the service and gather feedback from people and staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cergus Group Limited
- Ownership type
- Organisation
- Companies House number
- 10632022 (opens Companies House)
Cergus Group Limited runs 2 services in England, 1 of them in the North East. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Cergus Group Limited
- – Cergus Group Limited Not yet rated. Home care, Wolverhampton, West Midlands
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Cergus Prime Care Durham and Sunderland provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cergus Prime Care Durham and Sunderland.
- When was Cergus Prime Care Durham and Sunderland last inspected?
- The Care Quality Commission's latest rating for Cergus Prime Care Durham and Sunderland was published on 28 October 2025.
- Who runs Cergus Prime Care Durham and Sunderland?
- Cergus Prime Care Durham and Sunderland is run by Cergus Group Limited. It runs 2 services in England, 1 of them in the North East.
- What is Cergus Prime Care Durham and Sunderland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 October 2025.
Contact
- Address
- Regus House, 4 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW Map (opens Google Maps)
Compare nearby
- – Care of Choice Not yet rated, less than 0.1 miles away
- G Lifeways Community Care (Sunderland) Good, less than 0.1 miles away
- G Routes Healthcare Sunderland Good, less than 0.1 miles away
- – TSF Healthcare Solutions Limited Not yet rated, less than 0.1 miles away
- G Vanguards Healthcare Ltd Good, less than 0.1 miles away