Housing 21 - Beckwith Mews

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were systems in place to keep people safe. Risks were assessed and managed. Staff were recruited in a safe way and there were enough staff deployed to meet people's needs. Arrangements were in place for the safe administration of medicines. People were safeguarded from potential abuse. The provider learned from previous accidents and incidents to reduce future risks.

An assessment of people's needs was completed before they received support. Staff received regular training and felt supported. Staff supported people to maintain a balanced diet and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff treated people with dignity and respect. Comments from people included, "When they [staff] help shower me, they always respect my dignity as much as possible," and "They [staff] are more like friends." People were encouraged to maintain their independence where possible. People had access to advocacy services.

People received person-centred care. Care plans detailed how people wanted to be supported by staff with different tasks. Complaints were investigated and actioned. People and relatives had no complaints about the service but knew how to raise any concerns, should any arise.

The service was well-managed. The registered manager promoted an open and honest culture. Effective quality assurance processes were in place. People and relatives were regularly consulted about the quality of the service through surveys and meetings. Staff were involved in the development and improvement of the service through regular meetings.