Sunderland Community Support Service
- Home care
- Dementia care
- Registered since 2014
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Sunderland Community Support Service: inspection record
Rated Good in October 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Housing 21 - Beckwith Mews Good, 1.3 miles away
- G Abbeyfield Hope Bank View Good, 1.3 miles away
- – Oaklea Not yet rated, 1.5 miles away
- – West & Rectory Lodges No overall rating, 1.6 miles away
- G Sunderland Good, 1.7 miles away
About the service
From the Care Quality Commission's inspection report published 2 October 2020. Quoted under the Open Government Licence.
Sunderland Community Support Service provides a reablement and short-term support service to people in their own homes. Due to the COVID-19 pandemic, only the short-term support service was being provided at the time of our inspection. 75 people were using the service, all of them were receiving personal care.
What inspectors found
Comprehensive assessments of people's needs were carried out before they started using the service. Staff were fully supported in their role. People and family members told us staff were appropriately trained and skilled. The registered manager and staff had a good understanding of the Mental Capacity Act 2005 (MCA). Staff supported people with their healthcare needs and worked closely with healthcare professionals.
Read the rest of CQC's summary
The registered manager monitored the quality of the service to make sure they delivered a high standard of care. People and family members spoke positively about the quality of the service. Staff said they were comfortable raising any concerns and the management team were approachable. The registered manager had identified and implemented improvements to the service.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Peter Oliver
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 2 October 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sunderland City Council
- Ownership type
- Organisation
Sunderland City Council runs 5 services, all in the North East. 5 are rated Good or Outstanding.
Other services run by Sunderland City Council
- G Farmborough Court Intermediate Care Service Good. Care home, Sunderland
- G Grindon Mews Short Break Centre Good. Care home, Sunderland
- G Grindon Short Break Service Good. Care home, Sunderland
- G Villette Lodge Assessment and Re-enablement Service Good. Care home, Sunderland
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Sunderland Community Support Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sunderland Community Support Service.
- When was Sunderland Community Support Service last inspected?
- The Care Quality Commission's latest rating for Sunderland Community Support Service was published on 2 October 2020.
- Who runs Sunderland Community Support Service?
- Sunderland Community Support Service is run by Sunderland City Council. It runs 5 services, all in the North East.
- What is Sunderland Community Support Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 October 2020.
Contact
- Phone
- 0191 561 4333
- Address
- Leechmere Centre, Leechmere Industrial Estate, Carrmere Road, Sunderland, SR2 9TQ Map (opens Google Maps)
Compare nearby
- G Housing 21 - Beckwith Mews Good, 1.3 miles away
- G Abbeyfield Hope Bank View Good, 1.3 miles away
- – Oaklea Not yet rated, 1.5 miles away
- – West & Rectory Lodges No overall rating, 1.6 miles away
- G Sunderland Good, 1.7 miles away