Farmborough Court Intermediate Care Service

This service offers short term rehabilitation usually for up to six weeks, to people who have been discharged from hospital or whose needs have changed.

People and their relatives were very positive about the care provided. People told us they felt safe and staff had the skills to support them. Relatives provided positive examples of how staff had helped improve people's lives since moving to the home.

The manager had an effective quality assurance system in place. Regular audits and checks were done. These were used to identify relevant action and lessons learnt. People, relatives, staff and professionals were offered opportunities to provide feedback about the care provided at the home.

The service was following safe infection prevention and control procedures to keep people safe. Medicines were managed safely. Risks to people were assessed and action taken to reduce the chances of them occurring. The manager acted on feedback immediately. People were safeguarded from abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.