Villette Lodge Assessment and Re-enablement Service

We found the following examples of good practice:

• People were provided with easy read guidance around the coronavirus, infection control and how to wear PPE appropriately. People worked with staff to keep the service clean and tidy. Staff had designated processes in place for regular cleaning to reduce the risk of infection. • There was signage around the home clearly showing how many people could access each room to allow for social distancing rules to be followed and to keep people safe. The registered manager had implemented changes to how staff worked so that there were designated areas for applying/removing PPE, processes in place to dispose of clinical waste following national time scales, zoning areas when people required to be isolated and changing where items were stored to remove the potential risk of infection. • The provider had an adequate supply of PPE which the service could access at any time. Risk assessments were in place for the service, staff and people. Staff and people were following testing and isolation guidelines if they were required. • People had just begun to have regular visits with relatives, and these were carried out in the garden area so that social distancing rules could still be maintained. • Visitors to the service had their temperature checked, provided with information around safe hygiene techniques, provided with PPE if it was required, asked to use a designated hand sanitising station and completed a COVID-19 assessment before being allowed to access the service.

The five questions we ask about services and what we found