Sunderland
- Home care
- Registered since 2023
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Sunderland: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Support Health and Wellbeing Ltd No overall rating, less than 0.1 miles away
- G Seafarers Way Good, 0.5 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- – West & Rectory Lodges No overall rating, 0.5 miles away
- G Housing 21 - Keelboat Lodge Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 June 2025 (assessment visit 9 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 29 May to 19 June 2025. The inspection started remotely, and a site visit took place on 17 June 2025. ‘Sunderland’ is a care at home service providing support to older people and younger adults. At the time of inspection there were 3 people receiving the regulated activity of personal care. This was the first rated inspection of the service. A registered manager was in place, who was also the nominated individual. The nominated individual and registered manager were registered with the Commission and were legally responsible for ensuring the service was compliant with legal and regulatory requirements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff spoke very positively about working at the service and the people they cared for. Staff knew the care and support needs of people they supported, but improvements were needed to care records to reflect the person-centred care provided by staff. People received effective care and were supported to ensure their health care needs were met. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were supported to take risks to improve their quality of life. Systems were in place to protect people and ensure their safety. However, some improvements were needed to medicine management to ensure they were managed safely. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns.
The provider investigated incidents thoroughly. Staff received training and regular appraisals to maintain high-quality care. Whilst the majority of the systems in place to monitor the quality and safety of the service were effective, some improvements were required to the oversight of medicines and care records. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Hazvineyi Bama
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Frapor Support Services Limited
- Ownership type
- Organisation
- Companies House number
- 14377523 (opens Companies House)
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Sunderland provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sunderland.
- When was Sunderland last inspected?
- The Care Quality Commission's latest rating for Sunderland was published on 26 June 2025.
- Who runs Sunderland?
- Sunderland is run by Frapor Support Services Limited.
- What is Sunderland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 June 2025.
Contact
- Phone
- 07846 208760
- Address
- Sunderland Software Centre, Office 14, Tavistock Place, Sunderland, SR1 1PB Map (opens Google Maps)
Compare nearby
- – Support Health and Wellbeing Ltd No overall rating, less than 0.1 miles away
- G Seafarers Way Good, 0.5 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- – West & Rectory Lodges No overall rating, 0.5 miles away
- G Housing 21 - Keelboat Lodge Good, 0.5 miles away