Support Health and Wellbeing Ltd
- Home care
- Dementia care
- Registered since 2023
- Central Sunderland, Sunderland, North East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
14 months
since the latest rating was published.
100%
of rated home care services in Sunderland are Good or Outstanding (95% across the North East, 88% across England).
Support Health and Wellbeing Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sunderland (Good, less than 0.1 miles away) and Seafarers Way (Good, 0.5 miles away).
Nearest home care services:
- G Sunderland Good, less than 0.1 miles away
- G Seafarers Way Good, 0.5 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- – West & Rectory Lodges No overall rating, 0.5 miles away
- G Housing 21 - Keelboat Lodge Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 August 2025 (assessment visit 9 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 14 July to 14 August 2025.
The service is a care at home service registered to provide support to older people, including people who may live with dementia. At the time of inspection there were 170 people using the service and of those 161 people were receiving the regulated activity personal care. This was the first rated inspection of the service. A registered manager was in place. The registered manager is registered with the Care Quality Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There were enough staff with the necessary skills, qualifications and experience. However, improvements were needed to roster management and communication to ensure people and staff were kept informed and people received consistent care from staff they knew. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care. Staff knew the care and support needs of people they supported, but improvements were needed to ensure care records reflected the care provided by staff.
People were supported to ensure their health care needs were met and many people were supported to maintain or regain some independence. Effective systems were in place to protect people and staff and to ensure their safety. People were supported to take informed risks to improve their quality of life. People had opportunities to be part of the community and to access social amenities to improve their well-being. Systems were in place to monitor the quality and safety of the service. However, some improvements were needed to care records and roster management to ensure people received person-centred, consistent and timely care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tendayi Nyatsambo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Support Health and Wellbeing Ltd
- Ownership type
- Organisation
- Companies House number
- 12496675 (opens Companies House)
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Support Health and Wellbeing Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Support Health and Wellbeing Ltd.
- When was Support Health and Wellbeing Ltd last inspected?
- The Care Quality Commission's latest rating for Support Health and Wellbeing Ltd was published on 22 August 2025.
- Who runs Support Health and Wellbeing Ltd?
- Support Health and Wellbeing Ltd is run by Support Health and Wellbeing Ltd.
- What is Support Health and Wellbeing Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0191 710 2533
- Address
- The Software Centre, Tavistock Place, Sunderland, SR1 1PB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sunderland (Good, less than 0.1 miles away) and Seafarers Way (Good, 0.5 miles away).
Nearest home care services:
- G Sunderland Good, less than 0.1 miles away
- G Seafarers Way Good, 0.5 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- – West & Rectory Lodges No overall rating, 0.5 miles away
- G Housing 21 - Keelboat Lodge Good, 0.5 miles away