Abbeyfield House - Stockport

People's needs were assessed, and care provided in line with preferences. People were supported to access health care services as needed and were supported to eat and drink well. Staff were well trained and supported to undertake their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had positive relationships with the staff supporting them and felt that staff were kind, caring and respectful. People were supported to make decisions as much as possible and independence was promoted.

People were receiving personalised care from staff who knew them well. Care was tailored to people's communication needs and staff ensured people had all the equipment they needed to support good communication. People were supported to access a range of activities and interests, and the service worked with the local community to meet people's needs. People felt able to raise concerns if they needed. The service understood of how to support people as they approached the end of their life, and the service received a number of compliments from relatives in relation to the care given to family members.

The manager was proactive and committed to ensuring that Abbeyfield House provided good quality, personalised care to the people they support. People., families and staff spoke positively about the manager and how the service was run. The manager had an understanding of the role and a number of ideas for the future of Abbeyfield House. People and families were encouraged to be involved through service feedback and development. The community was involved and people living at the home could choose to be in contact with members of faith groups and local schools. There were suitable systems for oversight and governance of the service to ensure it provided safe and good quality care.