Southfield House Residential Care Home

We found the following examples of good practice.

The service had implemented a visitor pod to enable families to safely visit their relatives. A pod booking system was in place to book visitor slots with 30 minutes between visits to allow a deep clean between uses to minimise the risk of cross contamination.

There had been no Covid-19 outbreak at the home. However, due to the home's layout, the registered manager told us how they would be able to quickly implement a safe zoning procedure to separate people who were suspected of having Covid-19.

The service worked closely with the Health Protection Team to ensure guidance was followed to admit people to the home safely. Staff ensured they provided reassurance and spent extra time with people in isolation.

Staff were kept up to date on the latest guidance on wearing personal protective equipment (PPE) and had received training on the safe use of PPE.

Staff and residents were enrolled in a testing regime and the results were reported weekly to the local authority. Tests were completed twice-weekly, weekly and 4-weekly. Additional tests were carried out if someone felt unwell.

The home was very clean with extensive cleaning schedules in place. The home had purchased specialised antibacterial and antiviral cleaning products.

Staff did not move between care homes and no agency staff were used. Where staff had taken time off to isolate, they had been supported and received full pay.

The five questions we ask about services and what we found